Your IT Team is Spending Hours Managing Tickets Instead of Fixing Problems.
Infraon ITSM routes every ticket to the right person automatically, so your team stops wasting time on manual sorting and starts closing issues faster.
- 14-day free trial
- No Credit card Required
- Full Platform Access
Built On Industry Standards
Powered by globally recognized IT frameworks for scalability, consistency, and efficiency
ITIL Service Lifecycle
Infraon ITSM's GenAI-powered, ITIL-aligned workflows are built for teams moving fast and scaling across markets.
Service Strategy
IT investments align with business outcomes, growth targets, and operational clarity.
Service Design
Services are planned, ownership-mapped, and documented before growth exposes gaps.
Service Transition
Every deployment and change is tracked with a full trail. No ops debt as you scale.
Service Operation
GenAI routes and resolves incidents automatically. Every action is logged. Engineers focus on what matters.
Continual Improvement
Infraon ITSM's GenAI surfaces patterns across your incident and change history so your team fixes root causes, not just symptoms.
Customer Metrics
96%
Email-to-ticket accuracy
80%
Incidents resolved automatically via GenAI
45%
Faster resolution
30%
Lower IT ops costs
Why Our Clients Trust Us
Email-based ticketing with no visibility into ops performance.
Disconnected support tools with no unified asset view.
High onboarding overhead and slow agent ramp-up.
High onboarding overhead, slow agent ramp-up.
Hear From Our Clients
Ticket acknowledgment is immediate. Summary reports are readily accessible
Requested customizations were delivered on time. Usability is consistent across all functions.
Why Teams Choose Infraon ITSM
Infraon ITSM is GenAI-powered IT service management software built for fast-scaling teams across Southeast Asia.
Unified End-to-End Ticketing
A single integrated software combining ITSM, ITOM, and ITIM. No tool sprawl, no data silos, no ops blind spots.
24/7 Expert Support
Dedicated account management and technical engineering teams from day one, not after a 90-day ramp.
Cloud-Native Integrations
AWS, GCP, Azure, Slack, Jira, GitHub, PagerDuty, Active Directory, and 100+ tools via REST API. Cloud alerts automatically create compliant incident records inside Infraon ITSM.
GenAI on Day One
96% email-to-ticket accuracy. GenAI-powered ticket prioritization categorizes, routes, and suggests resolutions automatically, reducing manual triage, cutting MTTR, and ensuring every incident is logged without human intervention. AI-based trend analysis continuously surfaces patterns, so your team addresses root causes, not just symptoms.
The Capabilities Behind The Results
Every outcome in Infraon ITSM is backed by a specific capability — built for teams managing complexity at speed.
Simple Pricing For Infraon ITSM
Get a free trial that's flexible & scalable — cancel or switch plans anytime
Essential
For small IT teams that need fast, reliable service delivery
$19 per user/monthly
$570/year for 3 user
- Incident Management
- Email to Incident
- Self-Service Portal
- Standard SLA Management
- Workflow Automator
- Knowledge Base
Standard
For scaling teams that need smarter workflows and AI-powered support
$47 per user/monthly
$570/year for 3 user
- All from Essential and...
- Request Management
- Multiple SLA Profiles
- Marketplace Access for 3rd Party Integrations
- Custom Service Request Templates
- Marketplace Access for 3rd Party Integrations
Professional
For enterprises that need full ITIL coverage and advanced automation
$57 per user/monthly
$570/year for 3 user
- All from Standard and...
- Problem Management
- Release Management
- Change Management
- AI-assisted Knowledge Base Creation
- Collaboration Channels for Change, Problem & Release
Enterprise plan
For organizations focusing on end-to-end Asset and IT Service Management
See Infraon ITSM in Action
From ticket chaos to full control in 3 to 5 days. Get a full platform demo and see first-hand how Infraon ITSM will transform your IT operations
- Stop manual ticket sorting and routing
- Get SLA alerts before a deadline is missed
- Close 80% of incidents automatically
- Be audit-ready without compiling records manually
- Go live in 3 days, not 3 months
- Resolve incidents before users notice
- Replace 5–6 tools with one software
Schedule Your Personal Demo Call
See Infraon ITSM live with an expert who walks you through your exact infrastructure challenges — no scripts, no recordings
Frequently Asked Questions
IT service management software helps organizations manage IT services, incidents, assets, and changes. Infraon ITSM is GenAI-powered software that delivers 45% faster incident resolution and 96% email-to-ticket accuracy, aligned to ITIL 4 best practices.
Infraon ITSM combines GenAI-powered ticket prioritization, 80% single-click incident resolution, and 3-to-5-day deployment in software that is ITIL 4 certified, MAS TRM supported and built for multi-tenant MSP environments. Most enterprise ITSM tools take months to deploy and years to adopt. Infraon ITSM is built for teams that need to move faster.
3 to 5 days. Infraon ITSM comes with pre-configured ITIL workflows, automated data migration support, and a dedicated onboarding specialist. Start resolving incidents from day one and expand to change, asset, and compliance management as you grow.
AWS, GCP, Azure, Slack, Jira, GitHub, PagerDuty, Active Directory, and 100+ tools via REST API. Cloud monitoring alerts from AWS, GCP, and Azure automatically create and route incidents inside Infraon ITSM.
Full multi-tenant MSP deployments with data separation, per-client SLA tracking, individual branding, and per-client billing, all from a unified portal.
Every customer receives a dedicated account manager, role-based training, data migration support, and quarterly business reviews. Technical engineering support is available 24/7.
Teams across Southeast Asia use Infraon ITSM to bring order to ops before growth breaks them.
- ITIL 4 certified
- SOC2 & ISO 27001
- Dedicated onboarding specialist